Back to Questions
Problem Solvinghard

Tell me about a time you had to make a quick decision under pressure.

Difficulty: hard • Category: Problem Solving

Suggested Answer

During a shift, an equipment malfunction occurred that needed immediate attention to prevent service disruption. I quickly assessed the situation, recalled a similar issue from training, and initiated the correct emergency procedure. My prompt action prevented significant delays and potential safety issues.

STAR Method Example

Situation:

During a busy evening shift at my previous workplace, a piece of critical equipment began making an unusual grinding noise and vibrating heavily. It was not a complete failure, but it was clearly not operating normally, and we had a full workload to get through before the end of the night.

Task:

I needed to decide immediately whether to continue using the equipment, stop it, or find an alternative, all while ensuring safety was not compromised.

Action:

I stopped the equipment straight away and placed an out-of-service tag on it, following our isolation procedure. I recalled a similar scenario from our annual safety refresher training, which had emphasised that unusual noises should always be treated seriously. I reported the issue to my supervisor, switched to our backup process, and informed the team of the change in procedure so everyone could adjust their workflow.

Result:

The maintenance team discovered a worn bearing that could have caused a catastrophic failure if left running. My prompt action prevented potential injury and equipment damage, and the shift was completed using the backup method with only a minor delay. My supervisor used the incident as a positive example at the next all-hands meeting.

Tips

  • Show you remained calm under pressure
  • Demonstrate quick assessment skills
  • Show you drew on training and experience
  • Include the positive outcome of your decision