Frequently Asked Questions

Click "Sign In" then select "Forgot Password". Enter your email address and we'll send you a password reset link. Check your spam folder if you don't see it within a few minutes.

Yes! Your account syncs across devices. You can start practicing on your computer and continue on your phone or tablet. Just sign in with the same account on each device.

You can request account deletion through your profile settings. Deletion requests are processed within 30 days, as required by UK data protection regulations.

First, refresh your browser page. If that doesn't work, clear your browser cache and cookies. Ensure you're using a supported browser (Chrome, Firefox, Safari, or Edge) and have a stable internet connection.

Wait 30 seconds to see if it responds. If frozen, refresh the page - your progress up to that point should be saved. If problems persist, try a different browser or device.

Yes. If you lose internet connection during a test, your progress is saved to the last completed question. Sign back in and you can continue from where you left off.

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend Chrome or Firefox. Internet Explorer is not supported.

Ensure you're signed in to your account before starting tests. If signed in and scores still don't save, clear your browser cache or try a different browser. Try a different browser or check the Community Forum for known issues.

TEA-OCC tests require audio for tone counting. Check that your browser has permission to play audio, your device volume is up, and headphones/speakers are connected. Try a different browser if issues continue.

Most candidates practice for 2-4 weeks before their psychometric tests, 20-30 minutes daily. Start earlier if you're unfamiliar with the test types. Consistent practice is more effective than cramming.

Start with the Group Bourdon test to build basic concentration skills. Then try each test type to identify your weaker areas for focused practice.

Yes! After completing any test, you'll see a detailed breakdown of your performance including correct answers, your responses, and explanations for each question.

Our practice tests closely match the format and difficulty of actual train driver psychometric tests. They're based on real test specifications and feedback from successful candidates.

You can retake any mock as many times as you like. Each attempt is tracked separately so you can see your improvement over time.

Your dashboard tracks all completed tests with scores, completion dates, and improvement trends. You can compare your performance across different attempts and test types to identify strengths and weaknesses.

While we don't show individual user scores for privacy, we display aggregate percentile rankings so you can see how your performance compares to other users on each test type.

Visit our Community forum for tips from successful candidates, and our Blog for in-depth guides on each test type.

Our Community is a place for candidates to share experiences, ask questions, and support each other. Sign in to post, reply, bookmark useful threads, and get notified of responses.

As a community-supported platform, we recommend posting in our Community Forum where fellow candidates can help. For account-specific issues, reach out through the Community Forum.