A useful starting point
Talk through your reasoning.
Explain your priorities and reasoning. Be clear about the limits of your role and the information or authorised support you would need.
Identify the priority
What is the immediate concern? What information is missing?
Explain your response
What would you do first, within your training and responsibilities? Explain why.
Communicate & escalate
Who needs to know? How would you check understanding and get appropriate support?
Check & follow through
What would you need confirmed before continuing? How would you record or hand over the concern?
Learn from the approach
One way to answer.
This is an illustrative example, not a script to memorise. Adapt the approach to your own experience and the question you are asked.
Read the example answer
Before you move on
Review your answer.
- Prioritize safety over schedule
- Show proper communication channels
- Include passenger communication
- Demonstrate understanding of protocol
Go a little deeper
How would you respond to pressure to recover lost time?
What information could you share without making an unsupported promise?